FAQ

SHIPPING AND PROCESSING

Can I add any customization?

Yes! ...and no. 

Talent that has partnered with Sijyl want to engage with you, their loyal fans, in a fun and lighthearted way. Personalization requests that contain profanity of any kind or messages of a hateful or political nature will be canceled and refunded. 

Also, they might have a little fun with your message and surprise you with something slightly different. But the spirit of your personalization request will be met.

 

Are these prints really signed by the actor? 

You bet! We kid you not.

Each personalization is written by the actor them self.

 

How long will it take to make my product?   

Each product is printed custom for you! The time it takes for each print to be customized varies by the schedule set by each talent on Sijyl. Their approximate signing schedule is listed on their page but might vary slightly due to other scheduling engagements. 

Once your print has been customized, we aim to process orders within 2-3 days for paper prints and 2-4 business days for framed prints and canvas wraps.

Please allow an extra day when placing an order within 2 days of a holiday. Shipping options presented at checkout include processing time.

 

How much is shipping?

Shipping is free within the United States. 

International shipping prices: on unframed prints and canvas wraps: $9.00 / on framed prints: $14.50

 

What are the shipping times?  

Once your order has been picked up  by the carrier, you'll receive a tracking notification. 

Orders to US addresses typically deliver within 5-7 business days.

International orders typically deliver within 7-14 days, but in some instances can take up to 21 days to deliver.

*Shipping delays: 

Partly due to COVID-19 and partly due to work stop orders within USPS, all carriers are experiencing shipping delays. We aim to process orders in a timely manner, however once a package is picked up by the carrier, the delivery time is out of our hands. We sincerely appreciate your patience during this time. 

Please know that should your order get lost in transit, or is significantly delayed, contact us at hello@sijyl.com and we'll send out a new order free of charge.  

 

Help, I entered the wrong shipping address!

One of the unique aspects of our product line is that we don’t hold any stock. We operate this way to be both kind to the environment (no waste) and this ensures that we can always ship our customers brand new, custom-printed orders. We want to ship your order as quickly as we can and we begin printing orders almost immediately once we receive them.


If your shipping address was entered incomplete or incorrect, we are unfortunately not able to change it before it ships out. Once you receive your tracking number, you, as the receiver, can contact the shipping carrier and complete or correct the address. 

If you are having trouble with this process, please contact us at hello@sijyl.com once you've received a response from the shipping provider. 

 

My tracking number on my order does not work.

Once in a while, packages that get dropped off with USPS for shipment don't get scanned. We aim to have every package scanned by USPS when they are picked up so that you receive the most accurate tracking information online, however, sometimes this step gets skipped. If your tracking number shows "Pre-Shipment Information has been submitted by the shipper" for a few days, please wait until 1 weekend passes as it is usually over the weekend that USPS 'catches' up with their missed scans. We sincerely apologize for the inconvenience.

  

My order arrived damaged.

If you received a damaged item, please notify us within 72 hours of delivery and we will happily replace the damaged items with the same shipping as per the original order. Please include well-lit images detailing the damage to qualify for replacements.

 

My order is lost/stuck in transit.

If your package hasn't shown any tracking update in 7 days (or 20 days for non-US addresses), and you purchased shipping insurance for your order, please let us know no later than 30 days from the last update and we will issue a replacement order.

If you did not purchase shipping insruance and your package hasn't shown any tracking update in 14 days (or 60 days for non-US addresses), and you purchased shipping insurance for your order, please let us know no later than 30 days from the last update and we will issue a replacement order. 

 

How much is shipping insurance and what does it cover?

Shipping insurance is $0.98 for orders under $100 USD and $2.00 for orders over $100 USD. 


Shipping insurance covers the following:

Marked As Delivered (Stolen)

Issues can be approved no earlier than 5 and no later than 15 days from when it was marked delivered.

Orders over $100 USD require a police report.

Stuck in Transit (Lost)

For US: Issues can be approved no earlier than 7 days and no later than 30 days from the last update, and no later than 60 days from order date.

For International: Issues can be approved no earlier than 20 days and no later than 30 days from the last update, and no later than 60 days from order date.

If shipping insurance is not purchased on an order, we are happy to replace items lost in transit after 14 days (60 days for non-US addresses) of no movement since the last update. Orders that are marked as "delivered" but were stolen (ie. recipient did not receive order) will qualify for a complimentary replacement order, but will be charged a shipping fee and only once we've received a copy of a filed police report claiming the package was stolen.

 

I did not purchase shipping insurance. What is covered?

Whether you chose to purchase shipping insurance or not, we are always happy to replace any order that arrives damaged or is the incorrect item. Please send us photos of the items within 72 hours of delivery and we'll send out a replacement order right away.

If your order is lost or stuck in transit and has not shown a tracking update in 14 days (60 days for non-US addresses), please let us know no later than 30 days after the last tracking udpate and we'll issue a replacement order right away.

 

I have changed my mind about the order.

In order to be kind to the environment as well as ensure you get crisp, bright and fresh prints and products, each and every order is made, just for you. Due to the nature of our custom fulfillment process, we are unable to accept returns or exchanges at this time. We do guarantee shipment of your order and so if there is any damage to your order, please email us with photos of the damage and we will replace your order right away. 

   

Who pays duties and import fees on international shipments?

If you are shipping to a U.S. address, you will not be charged duty upon delivery. 

As each country has their own import rules and regulations, you are responsible for any customs fees or taxes charged to import your order.

GENERAL INQUIRIES

I need my order for a specific date.

Please note that our processing time is up to 4 business days to print your order and it ships after that. If you are ordering something for a specific date, please account for this processing and shipping time.  

 

Collaboration and press. 

If you would like to collaborate on a project or feature us in an article, we are all ears and welcome all inquiries. Please contact our team at hello@sijyl.com and we will respond in a timely manner.

 

My discount code is not working.

If you have a discount code that you'd like to use, the discount is applied to the subtotal of your order and cannot be applied to your shipping as well. If your subtotal meets our minimums for free standard shipping, it will automatically be discounted from your order. 

 

Any questions can be directed to us at hello@sijyl.com